第72題： （  ） does not belong to the output of planning and design activities.
A. Service Level Agreement
B. Operational Level Agreement
C. Underpinning Contract
D. Management Contract
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第73題： Formulation and exercise of emergency response plan is carried out in（  ）phase.
A.planning  and design
B.deployment and implementation
C.operation management
D.continuous improvement
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第74題： （  ） is a form of knowledge which comes from experiences and skills.
A.Explicit knowledge
B.Common knowledge
C.Implicit knowledge
D.Personality knowledge
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